comfort and convenience
For those who are traveling, our goal is to continue offering the safest, most comfortable and enjoyable guest experience possible. That includes our highly efficient processes, friendly staff, and the many “extras” that have become a hallmark of John Wayne Airport.
Among large airports in North America by J.D. Power’s 2020 North America Airport Satisfaction Study
1.
More Power
We enhanced accessibility, availability and visibility of electrical outlets in Terminal seating, making charging your devices more convenient than ever.
2.
Ongoing guest satisfaction award
John Wayne Airport ranked #2 among large airports in North America by J.D. Power’s 2020 North America Airport Satisfaction Study, continuing our record of top rankings.
3.
New restaurants, coming soon
In preparation for two new restaurants, we extended Terminal utilities (electric, gas, water and waste) within future concession spaces—establishing essential utility connection points.
4.
Making travel
less ‘ruff’
In early 2020, we launched the AirPAWS Therapy Dog Program in partnership with Orange County Animal Allies, which brings trained therapy dogs to the Thomas F. Riley Terminal to help make travel more “PAWs-itive” and enjoyable for JWA guests. After a temporary suspension due to COVID-19, certified K-9s and their (mask-wearing) handlers are back to roaming the Terminal and interacting with guests as they wait for their departing flight.
5.
Award-winning, personalized travel assistance
Our Helping Hands personalized travel assistance program received an Achievement Award for Best in Category – Human Services from the National Association of Counties (NACo). The program provides individual assistance for families/individuals with special needs or hidden disabilities, such as Autism. The program helps guide travelers through the arrival, check-in, security and boarding process, easing the stress of airport travel.
6.
Faster Wi-Fi
Surfing the internet, checking email and staying connected while waiting for flights just got faster. We installed Boingo 5G Wi-Fi in our Terminal to give guests the high-speed, low-latency internet experience they expect.
7.
Contactless food ordering and gate delivery
Guests can use their mobile devices or digital wayfinding signage throughout the Terminal to pre-purchase food and beverage items for pick-up or gate delivery free of charge.
8.
More options for adventure
We welcomed four new air carriers, introducing seven new markets and reinstating service to Mexico and Hawaii in 2021, and integrated the first new carrier, Spirit Airlines, into the Common Use Passenger Processing System (CUPPS) for self-service check-in and Flight Information Display (FID) system.
9.
Thirsty for convenience
Drinking water is an important way to stay hydrated during flight days—and we’re making it easier than ever. We increased the number of water bottle filling stations throughout the Terminal, allowing water bottles of virtually any size to be refilled with fresh, cold, filtered water at no charge.
10.
New Flight Information Display (FID) system
In June, JWA IT oversaw the successful implementation of a new cloud-based FID system with improved reliability and enhanced graphical display of air carrier flight information.
11.
Music to your ears
We expanded the JWAlive music program to include new artists, produced a music video featuring JWAlive artists, and conducted ten live stream events featuring live music in the Terminal with simultaneous broadcasts on social media. While this program was temporarily suspended during the height of the pandemic, it’s now back safely, amidst proper social distancing guidelines.
