Enhancing Comfort and Convenience
Ensuring a Superior Guest Experience
There are countless reasons JWA is the top travel choice for many Orange County residents. Near the top of the list is our superior guest experience—recognized by travelers in survey after survey. From our focus on “local OC flavors” at dining concessions to our wide variety of retail shops, productive workspaces, and free, high-speed Wi-Fi, we pride ourselves in going above and beyond to make traveling easier and more enjoyable.
WHAT WE DID IN 2023
Invested in our future with facility improvements
Progress is happening at JWA. In June 2023, we received Board of Supervisors’ approval on a $711 million phased Capital Improvement Program, which includes new baggage handling systems, elevators, escalators, lighting and signage, improvements to parking structures, and more electric vehicle charging stations.
Paved the way for more of OC’s favorite dining and concession choices
To further modernize and transform our 37,000 square feet of casual dining, quick-serve, coffee shops and retail stores, we selected concession operators designed to embody the vibrant essence of Orange County and Southern California. Our vision is to represent the culture, vibe and feel of Orange County with many of your local favorites.
Connected travelers to more places they love
By executing a new airline lease and onboarding Breeze Airways, we introduced new nonstop destinations to Orlando, Provo, Cincinnati, Columbus, Grand Junction and Pittsburgh—giving Orange County passengers even more travel options.
Delivered faster, better wireless internet
Need to stay connected while you wait? We upgraded our Wi-Fi service to improve the passenger experience throughout the Airport—helping you relax, check email or get work done while you’re here.
Created a refreshed Mission and Vision
To help make our bright future a reality, we developed JWA’s new Mission, Vision and Values to help our team clearly align with who we are, who we aspire to be, and how we’ll get there.
DID YOU KNOW?
JWA Ambassadors and AirPAWS volunteers provided 6,034 service hours - valued at $225,524.
On the Horizon in 2024
We’ll bring more local flavor
We plan to add new restaurants and retail locations in Terminals A, B and C.
We’ll offer kid-friendly entertainment
Parents, rejoice! We’ll design and install a beach-themed children’s play area near Gate 12, giving kids a place to expend some energy before those long flights.
We’ll improve access for non-ticketed guests
We plan to transition our OC AirPASS program to a fully online service. This will streamline the process of issuing post-security access passes to those who want to shop, dine, watch planes or greet friends and relatives when they arrive at the gate.
