Enhancing comfort & convenience

  • Annual report
  • JWA
  • 2022
  • Annual report
  • JWA
  • 2022
  • Annual report
  • JWA
  • 2022

Reinforcing a Superior Guest Experience

One of the long-standing hallmarks of John Wayne Airport is our simple, convenient and outstanding guest experience. Our efforts here never stop—we’re continually exploring ways to give travelers more dining options, a wider diversity of retail shops, streamlined parking and shuttle services, and plenty of comforts that make traveling easier and more enjoyable.

Here’s what we did in 2022:

01

Excellent passenger survey ratings, once again!

Our most recent Passenger Survey results confirm John Wayne Airport continues to earn consistently high approval ratings from travelers. Overall, 94% of passengers rated their John Wayne Airport experience a four or five out of five, citing customer service, cleanliness, and overall convenience of traveling through the Airport as their top reasons.

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02

More of Orange County’s favorite dining choices.

We opened Jamba Juice, OC Pizza and Qdoba Mexican Eats – three new interim quick-serve restaurant locations managed by a certified local Airport Disadvantaged Business Enterprise operator.

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03

… And more dining options in the works.

We completed an agreement to develop an additional post-security Coffee Bean and Tea Leaf and another in Terminal C baggage claim, along with a Sambazon Acai Bowl in Terminal B. A new quick-serve restaurant, Brodard, and casual dining and bar restaurants, Taps and Greenleaf, are also expected to open in 2023.

04

Making Travel Fun.

We engaged travelers with JWA swag giveaways, live music, selfie stations, therapy dogs, our summer “Fun in the Sun” prize wheel, and for the first time offered complimentary holiday gift-wrapping in the Terminal.

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Did You Know?

In 2022 we hosted 228 JWAlive music

performances throughout the Terminal, plus
seven days of holiday carolers.

05

Smooth operations behind
the scenes.

We logged more than 28,800 hours completing more than 13,000 maintenance work orders. We also reviewed and approved more than 1,360 maintenance projects totaling approximately $18.8 million. While much of this work is invisible to travelers and guests, it all contributes to ensuring a safe, comfortable and hassle-free travel experience.

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On the Horizon in 2023:

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We‘ll modernize and transform JWA concession program

We plan to issue a concession redevelopment RFP and award new food, beverage and retail leases designed to embody the vibrant essence of Orange County and Southern California.

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We’ll improve and update three taxiways.

We plan to reconstruct and realign three of our taxiways which are the primary surfaces used by air carriers to access the Thomas F. Riley Terminal and for general aviation aircraft using ACI Jet.